HSBC has confirmed customers are continuing to experience “intermittent” issues following problems with its online and mobile banking services earlier today (May 4).
It comes as this morning (at around 10.14am), thousands of users reported problems on DownDetector.
The bank had previously said sorry for “any inconvenience caused” and assured customers that “services were recovering” and people should be able to use them “as normal”.
The full statement posted on X, formerly Twitter said: “Service update: our Online and Mobile Banking Services are recovering. You should be able to use services as normal. Thank you for your patience, and we’re sorry for any inconvenience caused this morning.”
Service update: some customers are having issues accessing online and mobile banking as usual right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.
— HSBC UK (@HSBC_UK) May 4, 2024
HSBC confirms 'intermittent service issues' after earlier outage
But now another update issued at 12.30pm from HSBC on X has revealed there are still “intermittent service issues” and their team is “actively working on a fix”.
The last tweet by @HSBC_UK explained: “12:30pm Service Update: We’re continuing to experience intermittent service issues and sincerely apologise for any inconvenience, our team is actively working on a fix. Thank you for your patience and understanding.”
One person replied, asking: “If my app isn’t working can I still pay for items instore using my phone?”
Another wrote: “Internet banking still not working.”
This customer added: “mines still not working my daughters is.”
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However, an account posted: “Working perfectly for me… people forget that sometimes a system goes down once in while HSBC banking app is by far the best in my opinion… and no I don’t work for them.”
What is DownDector?
DownDector is an online website that allows users of popular services including Twitter, Instagram, Facebook, Virgin Media and more to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
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