ONCE again Royal Mail fouls things up. The whole fiasco is a third-class service, for which we pay a lot.

On July 6 I posted my Medic-Alert emblem for a replacement band.

After waiting several days for it to be returned I rang Medic Alert.

I checked with the bank – cheque uncashed – again a sign of non-delivery.

A thorough check again by Medic Alert showed it was definitely not there.

So far we have lost books (which had to be replaced and re-sent).

Then it was a bird table (how the hell did that get lost?).

There was also a cuddly toy and a pen set that went missing, and now my Medic Alert.

Stamps went up 30 per cent.

Our post lady is terrific, but 2pm to 3pm – what a time to get post (not her fault bless her heart).

If you don’t always get proof of posting you’re stuffed.

Come on Royal Mail, get your act together, stop putting profit before customers.

And while you’re at it find my emblem and deliver it where it is meant to be.

D HOLLOWAY, Wenrisc Drive, Minster Lovell