Sir – Friday, October 1, was a day of shame for the company which runs the number 300 park-and-ride buses between the city centre and the Pear Tree car park.

It was a day of heavy hard rain, and it began badly enough with one bus being left out of the morning rush-hour schedule, so a long queue of travellers was obliged to wait ten minutes or more in the wet, with everyone getting into work late and soaked.

But that evening, the bus company excelled itself, adding insult to injury. The queue in St Giles had to wait, again in heavy rain, for over an hour and a quarter.

According to the timetable, in that time eight 300 buses should have come by, but only one full one passed. It is not possible for the bus company to claim that all that atrocious delay was the fault of some roadworks in the city.

It was the fault of the bus company, which simply did not send out anywhere near the timetabled number of buses.

They could not be bothered even to ask their drivers to apologise, let alone send out staff to the queues to explain what had happened. The electronic notice/timetable boards were useless. If I had expected to have to wait half as long as I did, I’d have got a group of other travellers together to share a taxi, but we were all left abandoned and uninformed in soaking weather. When two 300 buses eventually came along together they were soon crammed full, and we had the situation of some 100 people reaching their cars at the same time. That meant around 100 cars trying to get out of the car park together, causing even further delays. Many of those travellers still had a further hour to drive in their cars, soaking wet and miserable, with appointments missed and weekend plans wrecked.

I have been treated badly in many ways by this bus company in the six years I have been travelling with them, but never as badly as yesterday.

Shame on you, Oxford Bus Company for treating your passengers so disgracefully.

V. Moyses, Bloxham