Sir Poor postal delivery in Oxford seems to be back in the news again. I am feeling frustrated, irritated and frankly, amazed at the service, or lack of service that we are receiving.

As a GP surgery, as for most businesses it is desirable to have our post in the morning. We always used to get our post in the mornings but since the demise of the second delivery when services were streamlined and were supposed to become more efficient, we now never receive our post in the morning.

I have phoned the customer care line to complain, but apparently am not allowed to complain about postal delivery times because that is not a valid complaint and my complaint can only be logged as an "enquiry".

I have tried to phone the delivery office but the phone is either engaged or rings and rings until it cuts out. I have spent hours trying to get through but cannot get any response. I was told by the customer care line that this is what one would expect in a busy working office.

The options left open to me are to pay a large monthly fee for a guaranteed delivery time, or to collect our post ourselves (from East Oxford). I feel that the Royal Mail has a curious set of business standards, which seem to differ from the rest of the working world and this week we see prices rise! I would welcome some response from Royal Mail management.

Wendy Greenberg, Marston Medical Centre, Oxford