The Adelphi Hotel is apologising to a pair of Oxfordshire newly-weds who suffered a nightmare ordeal after booking a honeymoon suite.

The hotel, made famous by last year's TV fly-on-the-wall documentary, lived up to its potty image when Angela and Lee Byron, of Spey Road, Abingdon, arrived expecting a £100-a-night room with a four-poster bed.

When they turned up the happy couple were greeted by Brian Birchall, who informed them their room was not available. To add insult to injury, it later transpired there had been a mix-up and their room, complete with four-poster bed, had stood empty all night.

Civil servant Angela, 22, said: "I couldn't believe it. We booked the room seven weeks ago and phoned the hotel on the morning of the wedding to make sure it was still available. When Brian Birchall, the night manager, told us they did not have room I thought it was a joke.

"We were looking for the camera but when I realised he meant what he was saying I was absolutely stunned. I burst into tears and Lee got really angry." The couple eventually booked into a £190-room at the Atlantic Tower Hotel.

The couple had returned to Merseyside for their wedding at Prescot register office.

Lee, 29, said: "The wedding was great, the day had gone perfectly. We married in the morning and had a wonderful reception. But the way we were treated by the Adelphi totally ruined the day.

The Adelphi has since revealed that the room was waiting for the couple but there had been a "mix-up".

Front of house manager at the Adelphi, Katie Grunwell, said: "I don't know why this couple did not get their room and we can only apologise profusely. I have not been able to speak to Brian Birchall to find out what caused the mix-up.

She said they did offer them another room with a spa bath "but they did not want it and they started to threaten us with legal action". They were not able to offer the couple compensation.

The hotel recently cancelled a second BBC documentary after disagreements over editorial control.

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