The Nursing Homes Fees Agency, based at Eynsham, has been chosen as one of 61 public and private organisations out of 237 to be shortlisted for a customer care award. Winners of The Daily Telegraph/Energis Awards 2001 will be announced at a gala evening on November 21.

Quality of service provided by finalists will be put to the test by anonymous service verification teams, who will report to the judges.