We are pleased to have been able to help Raja Hussain in his drawn-out battle for bathroom repairs at his Oxford council flat.

No-one -- let alone someone who has heart problems -- should have to tolerate leaking lavatories.

We are even more pleased that Bill Baker, the council executive member for the housing repairs unit, has declared the service unacceptable and has pledged to see improvements, urging the public to contact him direct.

We have come to expect this dedication from Mr Baker. He is a shining example to his colleagues.