New guidelines to protect vulnerable residents from conmen have been drawn up by Cherwell District Council.

A 'cold-calling' protocol was adopted by the executive at its meeting on Monday, and the four-point plan will apply to all council staff who visit residents in their homes. They workers will make pre-arranged appointments where possible, provide identity cards and allow householders to check identities, explain the purpose of their visit and be willing to call back at a later time or day if requested. Large print identity cards will be available for residents with sight problems, and a manned telephone number will be provided so householders can check identities.

Norman Bolster, the executive member for the environment, said: "This is another example of our commitment to deliver services in a proper customer-focused way. The needs of the customer are being recognised and there are clear benefits for the more vulnerable residents."