SIR - How can the Royal Mail have the nerve to show its advertisement on television? We now have a third-class postal service. Whatever stamp you put on your post, it might get there some day.

My wife had an important birthday. We know that post for her was sent, but it had not arrived more than a week later.

Her sister who lives in Malvern also had a birthday two weeks ago and was sent a card first-class, but she has still not received it. We have also not received our council tax bill.

Why is that management and unions cannot sort out staff problems before they get out of control?

I had better deliver this letter by hand - and readers had better post their Christmas cards early this year!

GEOFFREY HARRIS

Elton Crescent

Wheatley