Oxfordshire’s Children’s Community Nursing Team has been described as "reliable, professional, warm, and compassionate" by a woman whose daughter was in their care for more than two years.

The team has won Oxford Health NHS Foundation Trust's Exceptional People Team Award for July for their "outstanding care, continuous compassion, and never-ending support".

The Children’s Community Nursing Service (CCN) is a well-established team of experienced children's nurses.

They have a direct involvement with the child, helping parents provide treatment and monitoring their progress.

Their nomination came from Emily Tammam, an administrator at Oxford Health Biomedical Research Centre, for the care they provided to her daughter, Neve.

Ms Tammam shared examples of how the team advocated for Neve and her family, including visiting Neve’s school to teach staff how to manage her seizures, basing themselves closer to the family’s home in moments of need, and being there in moments of distress.

The team cared for Neve for two and a half years and were there when she passed away.

Ms Tammam said: "The CCN team supported my daughter for two and a half years while she was dying. They were on call for her for most of that time, 24/7.

"They offered respite care, clinical care, emotional support, wisdom, and guidance.

"From middle of the night phone calls about breathing to late night visits to insert new NG tubes, this team was always there. They were reliable, professional, warm, compassionate, and experienced.

"In time, I realised that I compared every other team to the CCN team; very few matched their level of expertise and humanity."

Ms Tammam praised the team for going "above and beyond" to ensure they communicated well with all of Neve’s other teams.

They liaised with the social care flexible support workers, ensuring they were trained to support Neve, and communicated "clearly and responsively" with the doctors and the care team at Helen House.

Ms Tammam continued: "They worked in an evidence-based way, always looking to the research and to what the guidelines were and ensuring that their educated themselves but even more importantly, the teams that worked with us.

"The CCN team were often juggling limited resources and staff and many children with complex needs yet they never made us feel that we were a problem.

"I have honestly never heard another family share the things that I have shared, about their local CCN team.

"So, based on that, I think we can safely say that this team within the Oxford Health Trust is the best in the country.

"I often felt like we had won the postcode lottery, by having this team as our local team."