Oxford United fans who received "unfair" fines at the Kassam Stadium car park will have their charges cancelled, the parking company has said.

The car park, which is operated by landowner Fikora Group of Companies, has been “catching people out” after new restrictions have been brought in.

Car park management company Parkingeye was brought in during March to reduce over-stays and unwanted parking from people not using the stadium or the leisure centre.

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Fans visiting the club shop have said the signs at the car park are "too small" and described the parking process as a “total money-making scam”.

It is also claimed the 20-minute grace period is not been adhered to by the parking company.

This grace period was initially 10 minutes but was extended to 20 by the management company.  

Parkingeye has since confirmed that all those who received a parking charge for exceeding the initial 10-minute consideration period and not registering their vehicle have had their charge cancelled.

The car park at the Kassam Stadium The car park at the Kassam Stadium (Image: Contributed)

An Oxford United spokesperson said: "Oxford United does not own the car parking spaces at the Kassam Stadium, however, the club is currently in discussions with the management company to look at potential improvements to ensure the impact is lessened on supporters.

"To mitigate any further issues, the club have reissued guidance on our official website to ensure all supporters have the necessary information prior to arriving at the Kassam.

"The management company have also ensured that all those affected will have their parking charge cancelled should it sit within the 20-minute consideration period."

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Parkingeye insists the car park uses “prominent and highly visible” signs and describes the 20-minute grace period as "reasonable".

Visitors using the leisure centre or supporters going to the ticket office or club shop can extend the grace period by up to four hours if vehicles are registered via a QR code.

A Parkingeye spokesperson said: “To ensure users of the car park have time to read the signs and decide whether to stay or leave there is a reasonable consideration period for the car park at Kassam Stadium and Leisure Centre. 

“This was initially 10 minutes from the management system going live in April, however, this was increased to 20 minutes. 

“All motorists received a parking charge due to exceeding the 10-minute consideration period and not registering their vehicles as instructed by the prominent signage. 

“However, as a gesture of goodwill, we will cancel all charges under the 20-minute consideration period."

The parking company and the club highlighted that the site is “not free parking” and said all visitors to the car park must register their vehicle using the terminal or the QR code at the stadium or leisure centre.   

The Oxford Mail has approached the Firoka Group of Companies for comment.

Oxford United have played at the Kassam Stadium since 2001 but the club is currently in the planning application process to build a new 16,000-seat stadium in Kidlington.