No staff will be made redundant- train bosses have confirmed amid news that Oxford Station ticket office will close.
This comes following speculation on social media that 22 workers would lose their jobs.
Great Western Railway (GWR) is also proposing to shut ticket offices at London Paddington, Bristol Temple Meads and Reading.
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The train company is consulting customers on plans to move ticket office staff into other areas of the station where they can help more customers.
It has said transactions at ticket offices have dropped below 15 per cent.
A new role would be created to allow staff to help more customers with a wider range of issues.
A spokesman for GWR said: “Digital tickets have made it easier and faster for customers to buy and manage tickets online, which means fewer people than ever are using ticket offices.
"With 85 per cent of ticket sales taking place outside a ticket office on the GWR network, we think it makes sense to put our people where they can be most help to customers.
“This consultation is designed to allow the public to test and examine our proposals, and make sure our plans are compliant with the safeguards put in place at privatisation so that the needs of customers will still be met.”
GWR said the proposals are designed to increase staff trained and available to help customers at stations across the network, including those with additional accessibility needs.
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