I thought your readers would be interested to know that the Royal Mail has added another delivery service to its rounds called 'third class service'.

This means that mail can be delivered up to 6pm at night!

Yes, it really is true - I have just had letters put through my door while I was having my evening meal.

In the last month, I have not received a hospital appointment and a bank card.

I live in the centre of Oxford, not the middle of nowhere, so I can't understand why our service is so poor.

Perhaps someone from Royal Mail would like to respond?

ROZ O'DONOGHUE, Cobden Court,Grandpont, Oxford