Sir - As someone who got some public attention by using the new national over-60s national bus pass on its first day, I am particularly sad that ten days after its introduction some Oxford people had still not received it.

Apart from the general disappointment this will cause, there are particular reasons that it is a scandal.

First, Oxford council have known that these were to be introduced for years, not weeks, not months but years. Secondly, the council cannot get its story straight: at one time all the passes were delivered on the Thursday before Easter, then they were all delivered in batches on the three days after because staff had been paid (at overtime rates?) to work during the break, then it was all someone else's fault. Thirdly, this was the first major deadline of the council's new chief executive, presumably employed to improve the council's poor efficiency, and most unfortunately of all, in regard to Oxford City Council, it was all too predictable.

Roger Jenking. Oxford