Sir - I was interested to read the article about letters (February 1), for the last 18 months I have had endless mishaps with the letters I have entrusted to the Royal Mail.

I have given up complaining to the Royal Mail, who say that nothing gets lost in the post.

A Christmas parcel from my daughter never arrived and I know of at least two letters posted to us since Christmas that we have not received. What can one do? I feel we are in a no-win situation. Letters to Shrivenham seem to take quite a time - a first-class letter posted in Standlake on January 2 arrived on January 8. Last year a similar letter took 21 days to get to Shrivenham.

Anne Collieu, Standlake