I wonder how many of your readers have been caught out like me.

I arrived home to find a card saying Royal Mail had tried delivering a parcel and I could pick it up at the Sandy Lane office, open Monday to Friday 7am to 5pm and Saturday 7am to 12.30pm. I asked my son-in-law to take me there.

When we got there, the office was locked, with a sign saying that from November, the opening times had changed and it would close at 2pm Monday to Friday.

You would have thought Royal Mail would have changed its cards with the new times - November was three months ago!

PAM PHILP Edmund Road Cowley Oxford