A NEW survey has revealed Oxfordshire’s best and worst surgeries, according to the patients that use them.

On Thursday (July 14) the NHS published the results for its GP Patient Survey, which measures the experiences of patients across a range of different topics, including how easy it is to get through to someone on the phone, the helpfulness of receptionists and satisfaction with the general practice appointment times.

This year around 2.47 million questionnaires sent out to patients aged 16 or over registered with GP practices in England from January to April.

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Around 720,000 patients completed and returned a questionnaire, resulting in a national response rate of 29.1 per cent.

The majority of patients – 72.4 per cent – rated their overall experience of their GP practice as good, with over 1 in 3 rating their experience as ‘very good’.

Compared with 2021, the proportion of patients who rated their experience as good decreased by 10.6 per cent.

Overall, 55 per cent of people said they had avoided making a GP appointment, up 13 per cent over the past year. 

Mill Stream Surgery in Benson was one of the best surgeries in Oxfordshire according to patients with an overall approval rating of 94 per cent. In particular, 92 per cent said that the healthcare professional they saw or spoke to was good at listening to them during their last appointment.

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At St. Clement’s Surgery, 93 per cent of the patients rated their experience of the practice as “good” and 98 per cent of them said they had “confidence and trust” in the healthcare professional they saw or spoke to during their appointment.

At Temple Cowley Health centre, 89 per cent of patients described their overall experience as “good” and 93 per cent said that they felt their needs were met during their last appointment.

Meanwhile, 85 per cent of patients at Jericho Health Centre rated their experience with the practice as good and 94 per cent of them said they have had enough support from local services to help manage long-term conditions.

King Edward St Medical Practice received a 92 per cent overall approval rating, with most patients saying they found the receptionists at the survey to be helpful.

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Banbury Road Medical Centre (89 per cent), Observatory Medical Practice (86 per cent), 19 Beaumont Street Surgery (85 per cent), Bicester Health Centre (80 per cent) and Cowley Road Medical Practice (78 per cent) were also among the best rated in the county.

Check back on the Oxford Mail website tomorrow for a round-up of the worst rated practices in the county.

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This story was written by Anna Colivicchi, she joined the team this year and covers health stories for the Oxfordshire papers. 

Get in touch with her by emailing: Anna.colivicchi@newsquest.co.uk

Follow her on Twitter @AnnaColivicchi