I posted two identical A4 size letters on January 10 by first class recorded delivery from the Marston post office in Oxford.

One was to an address in Bristol which arrived the next day.

The other was to an address in the centre of Oxford.

It has yet to arrive and there is no information about it on the Post Office track and trace service.

These envelopes contained personal and important information, so where the hell is the missing one?

I emailed Royal Mail customer services two days ago and have yet to receive a reply.

What is going on?

GEORGE WHEELER Marston Road Oxford