South Central Ambulance Service has declared a critical incident as a result of the demand on its service combined with travel disruption from the impact of Storm Eunice.

UPDATE: South Central Ambulance Service removes critical incident status

The Trust is seeing higher demand above what is normally expected and patients are waiting longer due to the disruption to the region's road system through road, bridge and other closures impacting response times.

Paul Jefferies, Assistant Director of Operations, said: “Declaring a critical incident allows us to seek further support from our partners, and alerts the wider healthcare system to our existing challenges brought about by Storm Eunice in reaching patients as quickly as we would like.

"We will continue to focus on reaching those patients with life-threatening or serious injuries and illnesses first, and unfortunately there will be unavoidable delays in getting to those patients with less urgent needs for which we apologise in advance.

"We would ask such patients to help us by seeking alternative treatment or advice via NHS 111 online or by calling 111, local urgent care centres or speaking to your GP or local pharmacist.”

As part of its critical incident response, SCAS is:

  • Ensuring all clinically qualified managers and supervisors are available to respond to 999 emergencies
  • Requesting off duty staff to come in and work extra hours
  • Mobilising additional vehicles from its South Central Fleet Services partner
  • Utilising its committed volunteer community first responders and co-responders as much as possible

It is hoped that once the worst of Storm Eunice has passed the South Central region, the level of demand will fall to expected seasonal levels and, with travel disruption reducing, the critical incident can be stood down.

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