'AMAZING' staff at an Oxford home care agency with an 'extremely caring culture' have been praised in a glowing report by the health watchdog.
George Springall Homecare Partnership, based at Oxford Science Park, was inspected by the Care Quality Commission (CQC) and judged to be outstanding, the highest possible rating.
A report, which was published on March 29, following a visit in January said the agency, which at the time was providing home support for 21 people, was well led and staff went 'above and beyond'.
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It stated: "Without exception people and relatives told us staff remained extremely caring and they went 'above and beyond' to improve people's well-being."
The CQC report continued: "One relative told us, 'They are all beautiful, amazing people who bring laughter into the home."
Inspectors said there 'many examples' of staff going 'over and above' what was expected of them. Giving one such instance, the report said a person shared how they missed having their hair washed so a staff member bought a special bowl for them and now helped them to have their hair washed several times a week.
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It added: "The person laughed as they told us how special it made them feel having their hair washed and dried."
The report also praised the registered manager as being 'passionate about providing high quality care that centred on people' with an 'extremely caring culture' created.
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