BEST and WORST GP surgeries in Oxfordshire - as voted by patients

Both Morland House Surgery and Wychwood Surgery rated best for ‘overall experience’ of patients in the 2019 NHS Patient Survey.

The survey asked residents for their views on their doctors' surgeries across a range of different areas.

And the results for all surgeries looked after by Oxfordshire CCG are now in.

Morland House Surgery

Of the patients who responded, 99 per cent registered at Morland House and Wychwood said their overall experience was good or very good.

Wychwood Surgery

In joint second place the Hart Surgery, Chalgrove & Watlington surgeries, Sonning Common Health Centre and Sibford Surgery, which scored a satisfaction rating of 97 per cent.

The highest rated centre in Oxford is Observatory Medical Practice in Jericho, where 96 per cent of respondents were happy.

What about the worst?

At the other end of the scale, Horsefair Surgery in Banbury finished bottom of the pile.

Only 52 per cent of patients said their overall experience of the surgery was good or very good -  a full 21 per cent lower than the next worst rated, Chipping Norton.

Horsefair was put in special measures in 2017, but was taken out after a more positive inspection.

Horsefair surgery

Plenty of Oxford surgeries finished in the bottom half of the list, including disappointing showings for Botley Medical Centre, Donnington and Jericho Health Centre.

To see the full list, scroll down

How do our surgeries compare?

In fact, 18 of the 69 GP surgeries around Oxfordshire scored below the national average satisfaction score of 83 per cent.

(For full list, scroll to the bottom)

They are:

DIDCOT HEALTH CENTRE PRACTICE        82%

HEDENA HEALTH            82%

SUMMERTOWN HEALTH CENTRE            82%

MARCHAM RD FAMILY HEALTH CENTRE 82%

MANOR SURGERY           82%

JERICHO HEALTH CENTRE            82%

NEWBURY STREET PRACTICE      80%

WEST BAR SURGERY       80%

WINDRUSH SURGERY     79%

BROADSHIRES HEALTH CENTRE 79%

DONNINGTON MEDICAL PARTNERSHIP  78%

ST. BARTHOLOMEWS MEDICAL CENTRE 77%

BOTLEY MEDICAL CENTRE           77%

MALTHOUSE SURGERY  77%

MONTGOMERY HOUSE SURGERY            77%

THE LEYS HEALTH CENTRE           75%

CHIPPING NORTON HEALTH CENTRE       73%

HORSEFAIR SURGERY     52%

Where is it best and worse to make an appointment?

For many people, it’s booking an appointment that’s the most important thing about a surgery.

The 2019 survey asks patients how easy it is to make appointments at their surgery.

Horsefair in Banbury was again the worst here.

A little over a third – just 37 per cent - of patients reported they had a good overall experience of making an appointment.

A quarter said the experience was ‘very poor’.

The next lowest was Leys Health Centre in Blackbird Leys, with exactly half of patients saying making an appointment was not a good experience.

Here, 20 per cent said it was ‘poor’ or ‘very poor’.

The best surgeries for appointment making were Nettlebed Surgery i per cent and Sibford Surgery, both with 99 per cent of respondents saying they were happy.

What did the CCG have to say?

Overall, the average satisfaction score for Oxfordshire is 86 per cent -  better than the national average of 83 per cent.

But our surgeries have dropped by one per cent average satisfaction rating since last year.

A spokesperson for Oxfordshire Clinical Commissioning Group, said: "The CCG welcomes the national GP patient survey which, among other things, shows how we are performing better than the national average around the support for managing patients’ health conditions, recognition of mental health needs, good experience of making an appointment and helpful receptionists.  

"The survey is a useful indicator for how local patients feel about services provided at GP surgeries which allows us to work with them to further improve services.

"This is in addition to us monitoring the performance of primary care services in Oxfordshire to assist those practices which require support.

"Even against a backdrop of challenging times for primary care with high demand for services the survey shows local GPs continue to deliver excellent care in Oxfordshire."

They added: "Over the last year we’ve continued to make it easier for people to see a GP or other clinician, such as a nurse or a pharmacist, by rolling out access hubs for same day and routine appointments in the evenings and at weekends.

"This has resulted in more than 2,000 extra appointments which mean GPs can spend more time with more patients with complex needs such as frail, elderly people.”

Full list –

Surgery name and percentage of patients who said they were happy or very happy with their experience

MORLAND HOUSE SURGERY       99%

WYCHWOOD SURGERY 99%

THE HART SURGERY       97%

CHALGROVE & WATLINGTON SURGERIES            97%

SONNING COMMON HEALTH CTR           97%

SIBFORD SURGERY          97%

NETTLEBED SURGERY     96%

OBSERVATORY MEDICAL PRACTICE         96%

CLIFTON HAMPDEN SURGERY    96%

MILL STREAM SURGERY 96%

BLOXHAM SURGERY       96%

GORING & WOODCOTE MEDICAL PRACTICE       96%

CROPREDY SURGERY      95%

HIGHTOWN SURGERY    95%

LONG FURLONG MEDICAL CENTRE          95%

BAMPTON SURGERY      94%

BICESTER HEALTH CENTRE          94%

THE ABINGDON SURGERY           94%

28 BEAUMONT STREET  94%

ISLIP SURGERY   93%

BERINSFIELD HEALTH CENTRE    93%

BURFORD SURGERY        93%

SOUTH OXFORD HEALTH CENTRE            93%

COGGES SURGERY          93%

WALLINGFORD MEDICAL PRACTICE        92%

WOODSTOCK SURGERY 92%

ST. CLEMENT'S SURGERY             92%

WOODLANDS MEDICAL CENTRE              91%

GOSFORD HILL MEDICAL CENTRE            91%

THE RYCOTE PRACTICE  91%

DEDDINGTON HEALTH CENTRE  91%

27 BEAUMONT STREET  90%

KING EDWARD ST MEDICAL PRACTICE    90%

OAK TREE HEALTH CENTRE         90%

19 BEAUMONT STREET SURGERY             88%

CHURCH STREET PRACTICE         88%

BANBURY HEALTH CENTRE         87%

EYNSHAM MEDICAL GROUP       86%

THE BELL SURGERY         86%

WHITE HORSE MEDICAL PRACTICE          86%

THE CHARLBURY MEDICAL CENTRE         86%

ALCHESTER MEDICAL GROUP     86%

WINDRUSH MEDICAL PRACTICE 85%

WOODLANDS SURGERY 85%

TEMPLE COWLEY HEALTH CENTRE          84%

BANBURY ROAD MEDICAL CENTRE          84%

BARTLEMAS SURGERY   83%

HOLLOW WAY MEDICAL CENTRE             83%

COWLEY ROAD MEDICAL PRACTICE        83%

NUFFIELD HEALTH CENTRE         83%

THE KEY MEDICAL PRACTICE      83%

DIDCOT HEALTH CENTRE PRACTICE        82%

HEDENA HEALTH            82%

SUMMERTOWN HEALTH CENTRE            82%

MARCHAM RD FAMILY HEALTH CENTRE 82%

MANOR SURGERY           82%

JERICHO HEALTH CENTRE            82%

NEWBURY STREET PRACTICE      80%

WEST BAR SURGERY       80%

WINDRUSH SURGERY     79%

BROADSHIRES HEALTH CENTRE 79%

DONNINGTON MEDICAL PARTNERSHIP  78%

ST. BARTHOLOMEWS MEDICAL CENTRE 77%

BOTLEY MEDICAL CENTRE           77%

MALTHOUSE SURGERY  77%

MONTGOMERY HOUSE SURGERY            77%

THE LEYS HEALTH CENTRE           75%

CHIPPING NORTON HEALTH CENTRE       73%

HORSEFAIR SURGERY     52%