YOUR front page article on Friday is of great concern but managers at the Oxford University Hospitals Trust need to be made aware of one of the main reasons for wasted money.

Over the past year I have had more than six outpatient appointments and for most of these have received both duplicated and contradictory letters.

When phoning to query these details you are invariably met with either no response at all or a message service which is not responded to.

This situation has occurred at all three main Oxford hospitals and must be a major contributor to no-shows, especially amongst the older generation for whom most of the appointments apply.

The NHS, which I greatly admire for its healthcare, needs to urgently address its own outpatients appointments system.

COLIN FISHER
Water Eaton Lane, Kidlington