MANY of us do jobs that have a major bearing on peoples’ lives.

So it’s unsurprising that taking extra care and time can make a massive difference to the people we serve.

Ken Williams is a strong case in point – the Oxford City Council dog warden has dedicated himself to reuniting homelss people with their lost dogs. For people facing hard times, the simple companionship of a four-legged friend can make all the difference. Many of us could take a leaf out of his book.