A COUPLE with four children are finally set to get resolve after battling 'extreme' mould and damp in their home for more than two years.

Kyveli Vagner says her family has been living a 'nightmare' since moving into a property in Oxford's Rose Hill, managed by estate agency Chancellors, in December 2018.

The three-bedroom home smelled of fresh paint when they moved in, but since then, the family has faced a number of problems including visibly wet walls covered with mould, leaking roof, drafty windows and damaged fridge and oven.

Oxford Mail:

The mother-of-four said the entire house has been plagued with bad humidity and damp problems, despite all efforts to address this through ventilation, heating and running dehumidifiers. 

She said that the mould has affected the entire family's health, with her children suffering from uncontrollable coughs during the night and allergies, which they developed after moving into the home.

Ms Kyveli said that Chancellors have sent people out a few times to inspect the faults, but ultimately the family was told to 'open a window'.

This is why the concerned mother reached out to community union ACORN in May, who presented Andrew Younie, branch director of the estate agency, a formal letter demanding that the property is fixed by June 11.

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However, by June 9 only a lightbulb in a bedroom was fixed, so the union held a rally outside the Chancellors' offices on Cowley Road last week.

Only hours after the rally, Chancellors contacted Ms Vagner about fixing the fridge, oven and extractor, and to arrange further electrical and plumbing work, which could be causing the mould.

Melany Roake, training manager at the company, said: "I can confirm that Chancellors takes responsibility for the management of property to a suitable standard very seriously. 

Oxford Mail:

"We do so in line with regulation and industry best practices and are sorry that the tenant in this situation has had cause to raise their concerns via the ACORN group. 

"We have been and continue to keep in constant communication with the tenants on the actions we are taking to look to investigate the cause of issues raised, and undertake repairs where the cause is identified. 

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"The landlord has actively supported these actions in what is unfortunately a difficult situation given the significant complexity of issues the property is suffering from, the failure of previous works to resolve damp issues, and the structural nature of roof works needed."

Oxford Mail:

Ms Roake also confirmed that a series of works are currently booked in from now to early July and specialist contractors will further investigate the cause of the problems reported. 

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